Please note that all MyPass Services in MPS1 have been restored. Customers affected by the major outage should be able to communicate with MyPass and all services are operational.
We continue to monitor the platform over the next few hours to ensure that there are no issues. Should you experience any further issues, please contact us at help@integralis.co.za.
We sincerely apologise for the inconvenience this outage has caused.
Posted May 19, 2021 - 09:19 SAST
Update
Our hosting partners and network provider have been hard at work thoughout the evening trying to recover from the current outage. Network issues were resolved, but a secondary storage failure has slowed the process of recovery. At present there are still multiple customers that are affected by specific nodes that are offline due to the storage failure. This recovery is in process at the moment. We will reach out as soon as we have more information. Our apologies for the inconveience caused.
Posted May 18, 2021 - 07:46 SAST
Identified
We are currently experiencing a network routing issue that is prohibiting customers from accessing MyPass services. We apologize for any inconvenience this is causing our customers.
We are working with upstream network providers trying to diagnose the root cause. Customers will have failures trying to access MyPass Client and MyPass Helpdesk services. We will provide feedback as soon as more information is available.
Posted May 17, 2021 - 14:26 SAST
This incident affected: MyPass Portals (Web Client, Helpdesk Client).